TECHResponse

TECHResponse, our most comprehensive package, offers "one-stop" multivendor problem resolutions for your business with outstanding response time. TECHResponse provides a reliable support plan for your new and existing computers, applications and networks. Unlike many "insurance" style warranties, with TECHResponse you pay only for what you use. Providing quality service and support in an expeditious and economical manner is our mission. This comprehensive plan guarantees 100% value.

TECHAssist

Increase the uptime and productivity of your business systems dramatically by proactively planning for maintenance and fine-tuning of your equipment, applications and networks. TECHAssist provides a trained technician "on your staff". You are assigned the same FirstTech trained professional for each visit. Your level of productivity continually improves as our technicians gain greater understanding of your environment. Coverage can include:

• Help Desk Services
• Systems assessments
• Maintenance and upgrades
• Troubleshooting
• Workstation relocation - Product evaluation

In addition, your network operating software, servers, routers, hubs, switches and workstations are supported. This program is implemented with a pre-planned schedule that meets your individual needs.

TECHLine

TECHLine, our most affordable phone service option, is your single source for "up and running" phone support. You will have access to our trained professionals who will gladly provide basic installation, configuration and troubleshooting assistance for most industry-leading applications over the phone. Calls to our direct TECHLine number are returned within one hour or your callback is free.