TECHDirect
TECHDirect offers you technical support when you need it most! If it is an emergency today, routine maintenance next week or a planned installation next month, FirstTech is here to take care of your needs.
With TECHDirect you have available at your finger tips the full knowledge and skills of the entire technical staff at FirstTech. One simple call and we will assign the proper technical resource to solve your issue.
TECHDirect offers guaranteed same day service, access to priority phone support and discounts on other services and training classes.
We are so sure that you will benefit from the TECHDirect program that we offer a money back guarantee!
TECHAssist
Increase the uptime and productivity of your business systems dramatically by proactively planning for maintenance and fine-tuning of your equipment, applications and networks. TECHAssist provides a trained technician "on your staff". You are assigned the same FirstTech trained professional for each visit. Your level of productivity continually improves as our technicians gain greater understanding of your environment. Coverage can include:
- Help Desk Services
- Systems assessments
- Maintenance and upgrades
- Troubleshooting
- Workstation relocation - Product evaluation
In addition, your network operating software, servers, routers, hubs, switches and workstations are supported. This program is implemented with a pre-planned schedule that meets your individual needs.
TECHAlert
Total network peace of mind. Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it's running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.
Total IT support and management for a fixed monthly price - it's that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.
When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive and professional approach means we are your IT department. By optimizing your network's performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support - we handle it all for a single, predictable price.