On-Site support requests and hardware repairs are scheduled on a first come first served basis after all contract customer requests have been fulfilled. Rates for non-contract on-site repairs are $160 per hour for a System Engineer (one hour minimum) or $175 per hour for a Senior System Engineer (one hour minimum). Additional hours are billed in 15 minute increments (plus parts).
FirstTech offers installation service to all of our customers purchasing new equipment. The steps listed below are followed in determining the charge for this service:
- Evaluation of new and existing equipment to determine the time needed to complete the installation. Compatibility issues are also addressed at this stage.
- After the new equipment is delivered the FirstTech technician will:
- Unbox product
- Connect pieces to network
- Load software
- Test equipment to establish operability
- Leave manuals and warranty registration cards for user
Installations are quoted in advance of actual install.