FirstTech's ability to provide superior quality customer service has resulted in our being rated in Apple's highest performance category every quarter since the inception of the AppleCare Service Excellence Program in 1999. We are also among the few service centers in the country to be awarded Apple's Premium Service Provider designation.
The FirstTech Service Department has its own facility at 2642 Hennepin Avenue South, next to FirstTech's main retail and administrative building. You may bring your troubled system in to have our knowledgeable staff of technicians help you with your computer needs.
Hardware Repair
Carry in hardware repairs are handled on a first come first served basis. A $60 diagnostic fee is collected when you drop off your equipment. A technician will spend about ten minutes with you to understand your issues and give you an estimate for the repair. Labor rates for non-warranty, non-contract repairs fall into two different labor tiers: Tier 1 = $105 plus parts and Tier 2 = $185 plus parts.
Same Day Service
Occasionally, you may require a repair to be done sooner than our normal turnaround time allows. In these situations, if possible, we can offer an expedite option. Because this interrupts our repair flow, there is an additional charge for this service.
Data Protection Service
Here at FirstTech we take the information on your hard drive very seriously. We strive to do all we can to protect against accidental data loss. However, any time your computer comes in for repair there is the potential that all or some of your data may be lost.
FirstTech's data protection service will take a snapshot of your hard drive and store that image on our local storage systems while your computer is here at FirstTech. If for any reason your data has to be removed from your hard drive or is lost, this snapshot will be used to restore your computer to the exact condition it was in when it arrived at FirstTech.
The fine print: The Data Protection Service assumes that FirstTech can get to your data to do the snapshot. If we cannot access the data there will be no charge. This service is not a substitute for a full backup, which you should do on a regular basis. FirstTech does not take responsibility for or make any guarantees related to your data in any manner.
Data Recovery Service
The standard charge for data recovery is $250. In some incidents additional steps will be necessary to complete the data recovery. If so, you will be contacted with a revised estimate before the work is done.
