Promethean Warranty and Support Policies
Promethean provides a five year parts warranty when system is installed by a certified installer such as FirstTech (three years if not). Note that the warranty does not include on-site visits or labor coverage, only hardware.
Promethean offers person-to-person troubleshooting assistance via their toll-free help desk, 1-888-652-2848. The majority of problems can be diagnosed and solved in this way. Promethean's warranty assumes that parts are user installable. For schools with experienced support staff this is generally workable. However, some schools do not have this capability. FirstTech is happy to assist you as needed.
FirstTech Installation and Service Warranty
One of the benefits of working with FirstTech is that we strive to make your purchase and implementation of Promethean systems hassle free. We appreciate your business and want you to be fully satisfied.
We make every effort to insure initial problems are addressed before the installation is complete. Should problems arise, FirstTech guarantees the installations we perform for thirty days. Certain fees may apply.
FirstTech installs and services electronic whiteboards in the Minnesota and Western Wisconsin region.
Before you schedule a service call...
You will find a list of the most common user solvable questions and answers at our Troubleshooting FAQ. These resources may save you time and expense. You may also want to call Promethean's toll-free support for hardware and software issues at 1-888-652-2848 between 7:00 a.m. and 5:00 p.m.